Returns & Exchanges

Eligible items may be returned within 14 days after delivery. To qualify, merchandise must be unworn, unused, undamaged and returned in its original condition and packaging.

For hygiene and product-integrity reasons, earrings and other pierced jewelry are final sale. Personalized or custom-made products and gift cards are also final sale. Items specifically marked “Final Sale” at the time of purchase cannot be returned.

Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect, LAVRIA will address the issue and, where appropriate, cover the applicable return/replacement shipping cost.

Customers should contact LAVRIA as soon as possible after delivery and provide their order information and clear photographs of the item and packaging so the issue can be reviewed.

Returned merchandise will be inspected after receipt. If approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable except where required by law or where LAVRIA determines an order was incorrect or defective. Financial institutions may require additional time to post an approved refund.

LAVRIA does not offer direct exchanges at this time. Customers who want another size, style, or product should return the eligible original item and place a new order.