Client care

Questions, considered.

Everything you need to know about shopping, delivery, returns and care at LAVRIA. If your question isn't here, our Client Care team is close at hand.

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Sizing

Accounts & Wishlist

Still need assistance?

If your question isn't answered here, LAVRIA Client Care is here to help. We're happy to advise on orders, sizing, returns and anything else before or after you shop.

Contact LAVRIA Client Care or write to clientcare@lavria.online.

Orders & Payment

How do I place an order?

What payment methods are available?

Can I change or cancel my order?

Where can I view my orders?

Shipping & Delivery

Where does LAVRIA currently ship?

How long does order processing take?

What are the Canada shipping options?

What are the U.S. shipping options?

When will I receive tracking?

Are duties and import charges included?

Returns & Exchanges

What is LAVRIA's return policy?

Are any products final sale?

Does LAVRIA offer exchanges?

Who pays return shipping?

What if my item arrives damaged, defective or incorrect?

When will my refund be issued?

Products & Sizing

How do I choose my size?

Where can I find product measurements?

How should I care for my LAVRIA pieces?

Accounts & Wishlist

Do I need an account to shop?

How do I access my account?

Where can I see previous orders?

How does the wishlist work?

Still need assistance?